PRIVACY POLICY
1. Introduction
At RLPO Live (“we,” “our,” or “us”), accessible via rlpo-live.com, we are deeply committed to protecting your privacy and safeguarding your personal data. We recognize the critical importance of handling your personal information with care, transparency, and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights in relation to that data.
2. Scope and Data Controller Identity
This Privacy Policy applies to all personal data collected when you access or use rlpo-live.com, interact with our services, or otherwise communicate with us. For the purposes of GDPR and other applicable data protection laws, RLPO Live is the “data controller” of your personal information. Should you have any questions regarding this policy, please direct your inquiries to: [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
a) Usage Data
Includes information such as your IP address, browser type, operating system, referring URLs, page views, access times, and other diagnostic data obtained through your interaction with our website.
b) Account Data
Includes identifiers such as your full name, mailing address, email address, and telephone number, typically collected when you create an account with us.
c) Profile Data
Includes customer preferences, past purchases, service usage behavior, and browsing history to tailor and personalize your user experience.
d) Communication Data
Incorporates copies of correspondence, support queries, email communications, and contact history submitted via web forms, chat, or email.
e) Technical Data
Comprises device type, internet connection details, system settings, screen resolution, browser and plugin information, and crash logs.
f) Transaction Data
Includes details of orders placed, payment method, billing and shipping address, and confirmation data related to purchases and returns.
g) Preference Data
Reflects your opt-in preferences for newsletters, marketing communications, and product or content interest indicators.
4. Lawful Basis for Processing Personal Data
We process your personal data only where allowed under the applicable legal bases:
– Contractual Necessity: To fulfill a contract with you, such as processing transactions or providing support.
– Legitimate Interest: To operate and improve rlpo-live.com, ensure network and information security, and prevent fraud, provided these interests do not override your rights.
– Consent: Where required by law, we will obtain your explicit consent before processing specific data, such as for marketing.
– Legal Obligation: Where processing is required to comply with a legal or regulatory obligation.
5. Your Data Protection Rights
Subject to jurisdictional limitations and applicable laws, you have the following rights regarding your personal data:
– Right of Access: Obtain confirmation of whether personal data is being processed and, where applicable, access to such data.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your data where retention is no longer necessary or permitted.
– Right to Restrict Processing: Request that we limit our use of your personal data in specific circumstances.
– Right to Data Portability: Receive personal data in a structured, machine-readable format and the right to transmit that data to another controller.
– Right to Object: Object to processing based on public interest or legitimate interest.
– Rights under CCPA: For California residents, request to know, delete, or opt-out of the sale or sharing of personal information.
To exercise any of your rights, please contact us at [email protected]. We will respond to requests in accordance with applicable data protection laws.
6. Security Measures
We implement a range of administrative, physical, and technical security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include but are not limited to:
– End-to-end encryption of sensitive transactions
– Role-based access controls and authentication mechanisms
– Regular system monitoring and auditing
– Secure backups and disaster recovery protocols
– Staff training on data privacy and secure handling practices
7. International Data Transfers
Where personal data is transferred outside of the European Economic Area (EEA) or other regions with comprehensive privacy laws, these transfers are safeguarded via:
– Standard Contractual Clauses approved by the European Commission or equivalent safeguards
– Valid transfer mechanisms under the GDPR or other applicable legal frameworks
– Binding corporate rules where applicable
We ensure that such transfers are conducted in compliance with all applicable laws and uphold adequate protection of your data at all times.
8. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting obligations. Retention periods are as follows:
– Account and Profile Data: Retained as long as your account is active and up to 7 years after deactivation for compliance and auditing.
– Financial and Transaction Data: Retained for 7 years to accommodate tax and legal requirements.
– Communication Records: Retained for 3 years after final interaction.
– Technical and Usage Data: Retained for 2 years for analytics and enhancement purposes.
– Preference and Consent Records: Retained indefinitely or until consent is withdrawn.
9. Cookie Policy
We use cookies and similar technologies on rlpo-live.com to optimize user experience and ensure efficient operation of our services. The categories of cookies we use include:
– Essential Cookies: Required for website functionality such as sessions and user authentication.
– Functional Cookies: Enable personalization features like saved preferences and remembered settings.
– Analytics Cookies: Help us understand how you interact with the site and evaluate performance.
– Performance Cookies: Improve website speed and responsiveness.
10. Cookie Management and Legal Compliance
You will be presented with a cookie consent banner upon your first visit to rlpo-live.com, allowing you to accept or customize your cookie preferences in accordance with GDPR and CCPA standards. You may also manage cookie settings through your browser or revisit the preferences banner at any time. We do not sell your personal information to third parties.
For California residents, the “Do Not Sell or Share My Personal Information” link is accessible on our website footer, allowing you to opt out of such activities as applicable under the CCPA.
11. Children’s Privacy
We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that a child under 13 has provided us with personal information without verifiable parental consent, we will take steps to delete such information promptly. If you believe that a child under 13 has supplied us with personal data, please contact us at [email protected].
12. Policy Updates
We reserve the right to update or amend this Privacy Policy as our practices or legal requirements evolve. When changes are implemented, we will provide prominent notice where appropriate, such as a banner on rlpo-live.com or through email notification where legally required. Continued use of the website after such modifications constitutes your acknowledgment of the updated policy.
13. Contact Us
Should you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal data, you may contact us using the following details:
Email: [email protected]
We are fully committed to compliance with GDPR, CCPA, and other applicable data protection regulations and welcome any feedback or inquiries to help us honor your rights and maintain a secure, privacy-centric experience at rlpo-live.com.